Shipping Policy
At Lumira LLC, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains how we process and ship orders placed through our website.
1. Order Processing
Orders are typically processed after payment has been successfully received.
Please allow reasonable processing time before your order is shipped. Orders placed on weekends or holidays may be processed on the next business day.
Once your order has been shipped, you may receive a confirmation email containing available tracking information.
2. Shipping Destinations
Lumira currently ships to addresses within the United States.
Shipping availability may vary depending on the destination and the products included in your order.
If we are unable to ship an order to your selected address, we will contact you using the information provided at checkout.
3. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the delivery address, order size, shipping method, and other applicable factors.
Any applicable shipping charges will be shown clearly before payment is submitted.
4. Delivery Times
Estimated delivery times may vary depending on the shipping method selected, destination, carrier delays, weather, holidays, and other circumstances outside of Lumira’s control.
Delivery estimates provided at checkout are estimates only and are not guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delivery timing may be affected by circumstances beyond our control.
5. Order Tracking
When tracking information is available, it will be provided to you through your order or shipping confirmation.
Please use the tracking information provided to monitor the progress of your shipment.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier for additional delivery information.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If an order is returned to Lumira because of an incorrect, incomplete, or undeliverable address, please contact our support team for assistance.
Additional shipping charges may apply if the order needs to be reshipped.
7. Delayed or Lost Packages
Although we work with shipping carriers to help ensure timely delivery, Lumira cannot guarantee carrier delivery times.
If your package appears to be significantly delayed or is considered lost in transit, please contact us so we can help determine the appropriate next steps.
Carrier investigations may be required before a replacement or other resolution can be provided.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
We may request photographs of the damaged packaging and products to help us assess the issue and work toward an appropriate resolution.
9. Address Changes
If you need to change your shipping address after placing an order, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
10. Returns and Refunds
Shipping information regarding returns, exchanges, and refunds is governed by our Return & Refund Policy.
Please review that policy for details about eligibility and the return process.
11. Contact Us
If you have questions about your order or our shipping policy, please contact us:
Lumira LLC
N2235 W Frontage Rd
Kaukauna, WI 54130
United States
Email: support@skinbylumira.com