Return & Refund Policy
At Lumira LLC, we want you to have a positive experience with your purchase. This Return & Refund Policy explains how returns, refunds, and order issues are handled.
1. Return Requests
If you are not satisfied with your purchase, please contact our support team before sending any product back.
Return eligibility may depend on the condition of the product, the type of product purchased, and the circumstances of the request.
2. Product Condition
For hygiene and product-safety reasons, opened, used, or damaged skincare products may not be eligible for return unless the item arrived damaged, defective, incorrect, or there is another issue covered by applicable consumer protection laws.
Returned products should be in their original condition and packaging where applicable.
3. Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue, we may request:
Your order number
A description of the issue
Photos of the product
Photos of the packaging or shipping box
After reviewing the issue, we will determine an appropriate resolution, which may include a replacement, refund, or other available remedy.
4. Refunds
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
Once a refund has been initiated, the time required for the funds to appear in your account may depend on your bank or payment provider.
5. Shipping Charges
Original shipping charges may not be refundable unless the return or refund is due to an error on our part, a damaged product, or another circumstance where reimbursement is required by applicable law.
Return shipping costs, when applicable, may be the customer’s responsibility.
6. Exchanges
If you receive an incorrect, damaged, or defective product, please contact our support team.
Where appropriate and available, Lumira may offer a replacement rather than an exchange or refund.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests, but an order cannot always be cancelled once it has entered processing or has been shipped.
8. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, promotional, or other applicable restrictions.
Any applicable restrictions will be communicated as necessary.
9. Late or Missing Refunds
If you have been notified that a refund has been processed but the funds have not yet appeared in your account, first check with your bank or payment provider.
If you still cannot locate the refund, please contact us for assistance.
10. Contact Us
For questions about returns, refunds, or an order issue, please contact:
Lumira LLC
N2235 W Frontage Rd
Kaukauna, WI 54130
United States
Email: support@skinbylumira.com