Every order is carefully packaged to help ensure your products arrive safely and in excellent condition. Orders are processed according to our current fulfillment schedule, with delivery times varying based on destination and selected shipping method.

For hygiene and product-safety reasons, opened or used skincare products may not be eligible for return. Returns will only be accepted if the package is unopened, sealed, and in its original packaging.

Customers are responsible for purchasing and paying for their own return shipping label. Once the returned item has been received and inspected, a refund will be issued to the original payment method.

If your order arrives damaged, defective, or incorrect, please contact our customer care team promptly with your order details and photographs of the issue. Approved returns and refunds are handled according to our current Return & Refund Policy.